Help Center

877 pub FAQ

Everything you need to know about playing on 877 pub — from creating your account and depositing via GCash, to withdrawals, bonuses, game rules, and responsible gaming. If you can't find your answer here, our 24/7 support team is always ready to help.

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Quick Help Topics

What Do You Need Help With?

Account

Registration, login, KYC
Payments

GCash, Maya, banks
Withdrawals

Speed, limits, process
Bonuses

Promos, wagering
Games

Slots, bingo, casino
Responsible Gaming

Limits, self-exclusion
Account

Account & Registration

Creating your 877 pub account is quick and straightforward. Visit 877pub.org and click the Register button. You will be asked to provide your full name, mobile number, email address, and a secure password. After submitting, verify your mobile number via the OTP sent to your phone. Once your number is confirmed, you will need to complete KYC (Know Your Customer) identity verification by uploading a valid Philippine government-issued ID — such as a passport, UMID, SSS ID, PhilSys National ID, or driver's license. KYC is required before you can make your first deposit or withdrawal.

⚠️ Age Requirement: You must be at least 21 years old to register and play on 877 pub, in compliance with Philippine gaming regulations and PAGCOR guidelines. Accounts found to belong to persons under 21 will be permanently closed.

No. Each player is permitted to hold only one active 877 pub account. Creating multiple accounts — whether using the same or different personal details — is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login credentials, use the "Forgot Password" feature on the login page or contact our 24/7 live chat support team for assistance.

Go to the 877 pub Login page and click "Forgot Password." Enter the email address or mobile number registered to your account. You will receive a password reset link via email or an OTP via SMS. Follow the instructions to set a new password. For security, choose a strong password that is at least 8 characters long and includes a mix of letters, numbers, and symbols. If you do not receive the reset email within a few minutes, check your spam folder or contact our support team.

After registering, log in to your 877 pub account and navigate to Account Settings > Identity Verification. Upload a clear photo or scan of a valid Philippine government-issued ID (front and back), along with a selfie holding the ID. Accepted IDs include: Passport, UMID, SSS ID, PhilSys National ID, Driver's License, PRC ID, Voter's ID, and Postal ID. KYC verification is typically completed within 24 hours on business days. You will receive an email notification once your account is verified.

✅ Tip: Make sure your ID photo is clear, well-lit, and all four corners are visible. Blurry or cropped images will be rejected and will delay your verification.

Some account details — such as your registered name and date of birth — cannot be changed after KYC verification, as they are tied to your identity documents. Other details, such as your email address, mobile number, and password, can be updated via Account Settings. For any changes that require document re-verification, please contact our 24/7 live chat support team and they will guide you through the process.
Payments

Deposits & Payment Methods

877 pub supports the most popular Filipino payment channels. You can fund your account using:
  • GCash — instant deposits, available 24/7
  • PayMaya / Maya — instant deposits, available 24/7
  • Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
  • Debit Card — Visa and Mastercard debit cards issued by Philippine banks

All transactions on 877 pub are processed in Philippine Peso (₱ PHP). No currency conversion fees apply for Philippine bank accounts and e-wallets.

Log in to your 877 pub account and go to the Cashier or Deposit section. Select GCash as your payment method and enter the amount you wish to deposit (minimum ₱100). You will be redirected to the GCash payment page — log in to your GCash account and confirm the transaction. The funds will appear in your 877 pub wallet instantly. GCash deposits are available 24 hours a day, 7 days a week, including holidays — perfect for players in Manila, Cebu, Davao, and anywhere across the Philippines.

The minimum deposit on 877 pub is ₱100 for GCash and Maya, and ₱500 for bank transfers. Maximum deposit limits vary by payment method and account verification level. Fully KYC-verified accounts enjoy higher deposit limits. For specific limit details applicable to your account, check the Cashier section after logging in or contact our support team via live chat.

GCash and Maya deposits are usually instant. If your deposit has not reflected in your 877 pub account within 15 minutes, first check that the transaction was successfully completed on your GCash or Maya app (look for a transaction confirmation or receipt). If the payment was deducted from your e-wallet but has not appeared in your 877 pub account, contact our 24/7 live chat support team and provide your transaction reference number. For bank transfers, please allow up to 1 business day before raising a concern.
Withdrawals

Withdrawals & Cashouts

Log in to your 877 pub account and go to the Cashier section, then select Withdraw. Choose your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount, and confirm. Withdrawals can only be sent to an account or e-wallet registered in your own name — third-party withdrawals are not permitted. Make sure your KYC verification is complete before requesting a withdrawal, as unverified accounts cannot process cashouts.

  • GCash & Maya: Typically processed within 5–30 minutes, available 24/7.
  • Bank Transfer: Processed within 1–3 business days depending on your bank. BPI, BDO, and UnionBank InstaPay transfers are usually faster.

✅ Fastest Option: GCash withdrawals are the quickest way to receive your 877 pub winnings — most are credited to your GCash wallet within minutes.

The minimum withdrawal amount on 877 pub is ₱200 for GCash and Maya, and ₱500 for bank transfers. There is no withdrawal fee charged by 877 pub, though your bank or e-wallet provider may apply their own transaction fees for receiving funds. Check your GCash or bank app for any applicable receiving fees.

Common reasons for withdrawal delays or rejections include: incomplete KYC verification, active bonus wagering requirements that have not yet been met, withdrawal details that do not match your registered account name, or a pending security review. If your withdrawal has been pending for longer than the expected processing time, contact our 24/7 live chat support team with your withdrawal reference number and they will investigate promptly.
Bonuses & Promotions

Bonuses, Promos & Rewards

877 pub regularly offers welcome bonuses for new players, including deposit match bonuses and free spins on selected slot games. The specific bonus offer available to you will be displayed during registration or on your first deposit screen. Bonus terms — including minimum deposit, wagering requirements, eligible games, and expiry — are clearly stated on each promotion page. Always read the full bonus terms before claiming any offer.

A wagering requirement (also called a playthrough requirement) means you need to wager the bonus amount a certain number of times before the bonus funds can be converted to withdrawable cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before you can withdraw the bonus winnings. Wagering requirements vary by promotion — always check the specific terms of each bonus offer on 877 pub.

No — bonus funds cannot be withdrawn directly. They must first meet the wagering requirements specified in the bonus terms. Once the wagering requirement is fulfilled, the bonus funds are converted to real money and become fully withdrawable. Your own deposited funds (non-bonus balance) can generally be withdrawn at any time, subject to the standard withdrawal process and any active bonus terms that may restrict your real-money balance.
Games

Games & Platform

877 pub offers a wide variety of online casino games designed for Filipino players, including:
  • Slot Games — hundreds of titles from leading providers, including classic 3-reel slots and modern video slots with bonus features
  • Bingo — live and online bingo rooms with multiple card options and jackpot prizes
  • Live Casino — real-time live dealer games including baccarat, roulette, blackjack, and sic bo
  • Bikini Paradise — a unique 877 pub exclusive game category
  • Multi Bet — multi-game betting options for sports and events

Yes! 877 pub is fully optimized for mobile play. The platform works seamlessly on Android and iOS smartphones and tablets through your mobile browser — no app download required. Simply visit 877pub.org on your mobile browser, log in, and start playing. The mobile interface is designed for smooth, fast gameplay even on standard Philippine mobile data connections.

Yes. All games on 877 pub use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and fair. Our game providers are regularly audited by independent testing laboratories to verify the integrity and fairness of their RNG systems. Live casino games are streamed in real time from professional studios with real dealers, providing full transparency of every card dealt and every spin of the wheel.
Responsible Gaming

Responsible Gaming & Player Safety

⚠️ Gambling is addictive. Know when to stop. — PAGCOR-recommended responsible gaming reminder. 877 pub is committed to providing a safe gaming environment for all Filipino players.

877 pub provides a full suite of free player protection tools accessible from your Account Settings under the Responsible Gaming tab:
  • Deposit Limits — set daily, weekly, or monthly caps on deposits
  • Loss Limits — cap your maximum losses within a set period
  • Session Time Limits — limit how long you play in a single session
  • Reality Checks — on-screen reminders showing your session duration and spending
  • Cool-Off Period — temporarily suspend your account for 24 hours up to 30 days
  • Self-Exclusion — lock your account for 3 months, 6 months, 1 year, or permanently

For full details, visit our Responsible Gaming page.

Log in to your 877 pub account, go to Account Settings, and select the Responsible Gaming tab. Under Self-Exclusion, choose your preferred exclusion period: 3 months, 6 months, 1 year, or permanent. Confirm your selection. Your account will be locked immediately and cannot be reopened during the exclusion period — even if you contact support and request it. Any remaining balance will be returned to your verified GCash, Maya, or bank account. Self-exclusion is our strongest player protection tool and we take it very seriously.

The minimum age to register and play on 877 pub is 21 years old, in compliance with Philippine gaming regulations and PAGCOR guidelines. All players are required to complete KYC identity verification with a valid Philippine government-issued ID to confirm their age. Accounts belonging to persons under 21 are permanently closed and any funds are returned. If you believe a minor has accessed the 877 pub platform, contact our 24/7 support team immediately.
FAQ Categories
Account & Registration Deposits & Payments Withdrawals & Cashouts Bonuses & Promotions Games & Platform Responsible Gaming
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Helpful Pages
Responsible Gaming Terms & Conditions Privacy Policy About Us

⚠️ Responsible Gaming

Gambling is addictive. Know when to stop. For players 21 years old and above only.

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For players 21 years old and above only • ⚠️ Gambling is addictive. Know when to stop.